All our products are handmade. It means that none is the same and small differences may appear with the model presented on the website.

We pay particular attention to the quality of our products and try to deliver them in the best conditions.

Orders and Returns

Conditions to cancel the order

If any problem occurs, please let us know as soon as the shipment arrives (within 24 hours of delivery) and we will solve it.

You have 14 calendar days after receipt to make any changes or returns and they will be made as long as the items are returned in proper condition and in the original packaging.

How I can cancel my order?

To make the return, please contact us by email at shop@imanolossa.com or by phone at (+34) 636 80 57 03, indicating the order number, as well as the product or products to be returned. Each product to be returned must be unused and with all its labels, packaging and – if applicable – documentation and original accessory elements that came with it. We reserve the right to refuse the return of products when these requirements are not met.

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